Our refund policy for virtual office plans lasts for 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund.

To complete your refund, we require an emailed or written notice stating your reason for the refund request and the cancelation of your virtual office plan.

There are certain situations where only partial refunds are granted.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@NormandyDowntown.com.

Plan Modifications

If you need to upgrade or downgrade your virtual office plan, please send us an email at Manager@NormandyDowntown.com detailing your request.

Need help?

Contact us at info@NormandyDowntown.com for questions related to refunds, plan cancelations, and plan modifications.