Virtual Office FAQ's

What’s the difference between a virtual office and a virtual address?

The terms ‘virtual office’ and ‘virtual address’ are often used interchangeably, but there is a difference. A Virtual Office provides a combination of services that are packaged together into a single product; a virtual address makes up one of those components.

A Virtual Office normally includes a recognized business address (also known as a virtual address), a mail processing and forwarding service, and the ability to use onsite meeting and office facilities.

A virtual address is one component of the Virtual Office product that is also known as a ‘business address’ or an ‘office address’. Many people refer to it as a ‘virtual address’ due to it being a core component of a standard Virtual Office package.

What virtual services do you offer?

Normandy Business Center offers many virtual office services, including mailing address(es), mail collection, mail forwarding, business phone numbers, voicemail, call answering, and call forwarding.  We also offer metered postage and package delivery services via FedEx, UPS, USPS, and other local courier services. 

What are the virtual office lease terms?

All virtual office plan agreements are month-to-month. We understand that businesses are constantly evolving and while we hope that everyone who uses our services will enjoy a long-term relationship, we respect that needs sometimes change. All that we require is that our clients give us notice of 30 days for cancellation, otherwise your agreement is ongoing.

What is the virtual office cancellation policy at Normandy Business Center?

You just need to give us 30 days written or emailed notice and return any keys or keycards that were provided to you. If your last payment does not cover the entire 30 days, you will have to pay only the difference.

Are your virtual office plans really month-to-month??

Virtual Office memberships have flexible month-to-month commitments. While our Private office agreements are still flexible, our standard term is a 12-month lease. Feel free to contact Normandy Business Center, at (502) 561-3400 or by email at for more information.

Where is your virtual office building located?

Normandy Business Center is our full-time private space rental and virtual office facility and is located in the heart of downtown Louisville, positioned between Main Street and River Road on N 7th Street.

What are your hours of operation for virtual members?

Virtual office clients are welcome from 8 am to 5 pm, Monday – Friday.  

Federal Holiday Closures excepted.

Can the building be accessed after hours? Are you open on the weekends?

Normandy Business Center is open from 8 am to 5 pm, Monday – Friday. Full-Time space tenants enjoy 24/7 building access. Virtual Members may arrange for after-hours access on an as-needed basis through our center manager.

Private Office FAQ's

What amenities are included with a private office option?

Your fully furnished private office workspace includes 24/7 access, all utilities, 3x weekly janitorial service, professional reception service, locked mailbox, kitchen & breakroom access, specialty coffee, tea & water for you and your guests.  Lobby and website directory listing, online reservation system where you can view and reserve any of our 6 meeting spaces, shared fax, scanner, copier, and printer, secure & high-speed internet (Wi-Fi & wired).

Do I have the flexibility to move to a larger full-time space if my company grows?

Normandy Business Center does not put a cap on the number of people you allow to work out of your private office – however, if you have grown out of your current space, please reach out to your center manager to discuss (and celebrate!) how we can help with your expansion needs.

What’s the commitment?

Although most of our clients have initial terms 12 months, we do offer flexible solutions, including month-to-month terms and longer terms with rate adjustments. We also offer daily offices through virtual agreements or by the hour at a preferred rate for Normandy Business Center clients. Reach out to the center manager to discuss which solution is right for you and your company.

Meeting Room FAQ's

What do your meeting rooms come with?

All Normandy Business Center meeting rooms are equipped with fast and secure WIFI and wired internet, Mitel Speaker Conference Phones. Most also come equipped with flat-screen TVs with HDMI connections/Chromecast/Apple compatibility, and a portable whiteboard – enjoy water, herbal tea, and delicious coffee, on us! All meeting room reservations may arrange for additional beverage services, catering, and any additional services with our center teams. 

How does scheduling work?

We have an easy-to-use online scheduling portal that is accessible 24/7 for our virtual office members. If you are not a member, or are on the go and getting online is not convenient just call, email us, or ask a staff member and they will be happy to schedule a room for you.

Is room availability ever a problem?

Almost never. Although our rooms keep quite busy, there are enough that we can almost always find space for you, even on a last-minute basis. With a minimum of 6 spaces (4 conference rooms and 2 day offices) there are several options.

Miscellaneous FAQ's

Where do I park? Is there covered parking or access to a parking garage?

Yes, our location has direct access to covered and surface lot parking.  There is also an abundance of metered street parking.

Does Normandy Business Center provide other services beyond office space and virtual offices?

Yes, we do. Normandy Business Center provides executive office furniture, client lounge and beverage service, enterprise-level Internet services, administrative support, mail and package handling, phone and message service as needed, maintenance and janitorial services, and networking opportunities. All our services are designed to help you focus on your business. Go to the “Contact Us” page and reach out to our center manager for help answering any questions you may have.

What is the atmosphere like at Normandy Business Center?

Our atmosphere is bright and energetic. The environment is also a quiet one since our professional clients are focused on working hard to grow their businesses. We make it easy for them to dedicate their energy to their work, rather than worrying about all the complicated and costly elements of establishing an independent office or dealing with the distractions and inconveniences of working from home.